Terms & Conditions

This page tells you information about us and the legal terms and conditions (the “Terms”) on which we sell any of the products (the “Products”) listed on our website (“our site”) to you.

These Terms will apply to any contract between us for the sale of Product to you (the “Contract”) as a consumer.  Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.

Please click on the button marked "I Accept" at the end of these Terms if you accept them. If you do not accept these Terms then you will not be able to order any Products from our site.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 06 February 2019

These Terms, and any Contract between us, are only in the English language.

We operate the website www.optimumsport.com. We are Optimum Design UK Ltd, a company registered in England and Wales under company number 3460570 and with our registered office at 26-28 Cinnamon Brow Business Park, Makerfield Way, Higher Ince, Wigan, Lancashire, WN2 2PR.  Our main trading address is at 26-28 Cinnamon Brow Business Park, Makerfield Way, Higher Ince, Wigan, Lancashire, WN2 2PR.Our VAT number is GB704090078.

To contact us, please see our Contact Us page https://optimumsport/pages/contact-us

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary from those images.

Although we have made every effort to be as accurate as possible, some products may have variances on the published details.  If this matters to you please obtain confirmation before placing an order.

The packaging of the Products may vary from that shown on images on our site.

All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order.

In the performance of our obligations under the Contract with you we will need to collect and process your personal data.  We only use your personal information in accordance our privacy policy Please take the time to read these, as they include important terms which apply to you.

We will share your financial details with our bank and credit card processing agents in order to process payments.  We must of course share your address information with our courier companies, which may include telephone/mobile numbers and e-mail addresses.

Our order process allows you to check and amend any errors before submitting your order to us.  Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted. 

We will confirm our acceptance of your order by sending you an e-mail confirming your order (the “Order Confirmation”) and we will also confirm when your order has been despatched (the “Dispatch Confirmation”).  The Contract between us will only be formed when we send you the Order Confirmation.

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible unless you wish to continue with an amended order.

Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

RIGHT TO CANCEL:  If you are a consumer and have purchased the Products online then you have a legal right to cancel a Contract without having to give reasons in certain circumstances. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

 

However, this cancellation right does not apply in the case of:

(a)       any made-to-measure or custom-made products;

(b)       any Products which have been opened or used;

Your legal right to cancel a Contract starts from the date of the Order Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the date of the Order Confirmation.

RIGHT TO REJECT OR REPLACE PRODUCTS:  if the Products are not of a satisfactory quality, are not fit for the intended purpose, are incorrectly described or they do not match a sample we have given you then you have the right to:

(a)       reject the Products which you must do within 30 days of receipt of the Products,

(b)       to replace the Products within a reasonable period of time, or

(c)        a reduction in the price by an appropriate amount

but you have only 30 days from the date of delivery of the Products to decide which of the above you want to do.

To cancel an order, please contact us in writing to tell us by sending an e-mail to: enquires@optimumsport.com  If you send us your cancellation notice by e-mail your cancellation is effective from the date you sent us the e-mail

You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for (at the standard rate).  We will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of cancellation. If you returned the Products to us because they were faulty or mis-described, we may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earlier.

If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay for the Products originally.

7.9       If the Products were delivered to you:

(a)       you must return the Products to us as soon as reasonably possible. If the Products require collection, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

(b)       unless the Products are returned to us because they are faulty or mis-described, you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you (but only in the UK); and

(c)        you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will aim to contact you with a revised estimated delivery date. If the product has already been despatched from our warehouse, please contact the courier as set out in the Dispatch Conformation for further information.

Delivery will be completed when we deliver the Products to the address you gave us.

If nobody is available at your address to take delivery, the courier may leave a note to arrange delivery or collection of the Products, which will be held at their premises for a limited period of time. If you fail to arrange for a redelivery then the Products will be returned to us and a full refund will be issued (less the delivery costs).

The Products will be your responsibility from when they are delivered to you or you collect them.

You own the Products once we have received payment in full, including all applicable delivery charges.

 

 

The prices of the Product(s) on our site may vary. We take all reasonable care to ensure that the prices of Product(s) are correct at the time when the relevant information was entered onto the system.

Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

The price of a Product includes VAT (where applicable) at the relative current rate chargeable in the UK at that time.  However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product(s) at the correct price or cancel your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

You can only pay for Products using a debit card or credit card. We accept most credit and debit cards but there are some exceptions to this. Payment for the Products and all applicable delivery charges is immediate.

An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a)       we may contact you as soon as reasonably possible to notify you; and

(b)       our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

Promotion codes are only valid for orders placed online.
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Optimum. Optimum reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time. Only one promotion code can be used per order.
Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping, charged on the original order.
Free delivery offers apply to UK standard delivery only. In promotions where there is a free or half price item when purchasing multiple items, please note that the discount will be applied to the cheapest item.
Optimum reserves the right to change these Terms and Conditions at any time.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

• Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerlandand the Netherlands.
• Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmarkand Finland.
• Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
• Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
• Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
• [PLEASE ADJUST ABOVE AND BELOW IN ACCORDANCE WITH THE PAYMENT METHODS AND MARKETS USED]

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.