Returns Policy
**For the 2021 holiday season, returnable items purchased between November 1 and December 31 can be returned until January 31, 2022**
In the unlikely event that you are not completely satisfied with any of the products you have brought from Optimum Sport UK you may return unused and unworn goods along with all original packaging and labels within 30 days of receipt for a full refund. Please note we do not offer an exchange service items will need to be returned for a refund and reordered.
RETURNS EXCLUSIONS
The following goods may not be returned for a refund or exchange unless faulty:
- Any worn items.
- Any other items of clothing that are not in their original packaging with labels attached.
We do not cover return postage costs, unless, an error has been made on our behalf. We recommend that you use a reputable courier (e.g. Parcelforce for larger items and Royal Mail for smaller items). We cannot accept responsibility for goods lost in transit without proof of postage. Once we have received your item(s) please allow up to 10 working days for us to process your return. Refunds will be made back to the original payment method used at the time of purchase, please allow up to 3-5 working days for this to appear in your bank.
INTERNATIONAL ORDERS
The buyer is responsible for the return of the goods and cost of return postage, and in case of an exchange, the re-delivery costs.
FAULTY GOODS
For purchases under 30 days from the date of receipt, we will exchange the faulty item at our expense. On returning the items, please include proof of return cost so that we can reimburse this charge.
For purchases over 30 days from the date of receipt but less than 12 months old, please send back the faulty item to the address below, along with a covering letter stating the fault, your order number or actual date of purchase and your daytime contact telephone number. Once received we will inspect the item and repair, replace, offer a like for like replacement or return the item if we feel there has been no manufacturing fault. Any items over that period have been purchased outside of our 12 month policy cannot be accepted.
On returning the items please include proof of return cost so that if the item is found to be faulty, we can reimburse this charge.
Please return your item(s) including to:
Optimum Sport
26-28 Cinnamon Brow Business Park
Higher Ince
Makerfield Way
Ince-in-Makerfield
Wigan
WN2 2PR
Please include your full name, email address used to place the order and order number if you know this. Alternately download our returns form by clicking here
