Firstly please check your estimated delivery date and your tracking code which can be found in your shipping confirmation email.

We are unable to raise queries with carriers on delayed/ lost parcels until after the estimated delivery date

If your still waiting for your order please allow an extra few days for your order to be delivered (especially during busy times) if the rare occasion your order has not arrived please contact us 5 days after your missed delivery date and we will do our best to help you!