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Terms & Conditions

 
These terms and conditions will apply to all transactions on this website. You should read through them carefully before placing your order. We may change these terms from time to time without notice to you and any changes will apply to subsequent orders received.
 
Price Changes
Whilst every effort will be made to maintain the prices indicated in this catalogue. It may not always be possible, therefore we reserve the right to discontinue any items from this brochure and change prices when necessary.
 
Value Added Tax
Prices shown include VAT at 20% where applicable. Optimum reserve the right to alter prices shown in this catalogue in the event of a change in the level of VAT.
 
Product Information
Please note that the protective wear products on this website are designed to REDUCE the impact and severity of any injury sustained. Optimum accepts no responsibility for any injury sustained whilst wearing Optimum products.
 
Order confirmation
We will obtain authorisation on your card before your order can be accepted. Once authorised we will send order confirmation to the e-mail address you have supplied to us in 'My Account'.
 
Pricing, Protection and Security
All prices are in UK Sterling and all transactions will be billed in UK Sterling and include the applicable UK taxes. Your credit card purchases are encrypted for extra security and will only be processed once your purchase has been dispatched. All postage costs will be added at this time.
 
You will see a padlock symbol in the lower right hand corner of your screen when entering your credit card details, this is your sign of a secure SSL connection. Remember to log off correctly from the website to maintain your security.
 
Complaints and problems
Hopefully there won’t be many, but in this rare event please contact us as soon as possible so we can try to help. It is a cliché, but if you like what we do, tell your friends, if you don’t, tell us. A problem shared is one that hopefully we can solve for you.
 
Copyright and trademarks
This website and all it's contents, such as text, graphics, logos, button icons, images and item descriptions is the property of Optimum and may not be used, copied or distributed without our express written consent. The items on the website that are not our property are used with permission of the copyright or trademark owners and similar conditions will apply.
 
Your Privacy
We adhere strictly to the requirements of the UK Data Protection Act 1998. We will retain your personal data to enable us to provide the services you have requested from us. In addition, we may use your name and contact details to inform you of other products and services that we offer, however, we do not provide your contact details to other companies. In an attempt to reduce fraudulent orders we will record your IP address at the point of ordering which could help us to identify you in the event of fraud.
 
Cookies
We use cookies (click here to find out what a cookie is) to enable us to look at your shopping activity on our website, so we can learn for example, how long an average visit to our website lasts. Cookies also help us to see whether you're one of our regular shoppers or visitors, and together with purchase information, allow us to develop offers and improve our service. They also enable you to place and store items in your shopping cart.
Most importantly cookies DO NOT give us any personal information, or allow us to link details to an individual. If you have provided details to us when registering however, you will not be anonymous. If you'd prefer to disable the use of cookies, simply adjust your browser settings to do so (consult your Help reference or internet service provider for details). Please be warned that if you disable cookies in your browser, you will not be able to place orders on our website.
 
Security and Clearing
All credit card payments made on our website are protected by an SSL secure connection. Which means that your credit card information is encrypted prior to it being transferred to the bank for authorisation. All goods will remain the property of optimumsport.com until paid for in full.
 
All About Cookies
The WWW is built on a very simple, but powerful premise. All material on the Web is formatted in a general, uniform format called HTML (Hypertext Mark-up Language), and all information requests and responses conform to a similarly standard protocol. When someone accesses a server on the Web the user's web browser will send an information request to a computer. This computer is called a web server. The web server will respond to the request by transmitting the desired information to the user's computer. There, the user's browser will display the received information on the user's screen.
 
Cookies are pieces of information generated by a web server and stored in the user's computer, ready for future access. Cookies are embedded in the HTML information flowing back and forth between the user's computer and the servers. Cookies were implemented to allow user-side customisation of web information. For example, cookies are used to personalise web search engines, to allow users to participate in WWW-wide contests (but only once!), and to store shopping lists of items a user has selected while browsing through a virtual shopping mall.
 
Essentially, cookies make use of user-specific information transmitted by the web server onto the user's computer so that the information might be available for later access by itself or other servers. In most cases, not only does the storage of personal information into a cookie go unnoticed, so does access to it. Web servers automatically gain access to relevant cookies whenever the user establishes a connection to them, usually in the form of web requests.
 
Cookies are based on a two-stage process. First the cookie is stored in the user's computer without their consent or knowledge. For example, with customisable web search engines like My Yahoo!, a user selects categories of interest from the web page. The web server then creates a specific cookie, which is essentially a tagged string of text containing the user's preferences, and it transmits this cookie to the user's computer. The user's web browser, if cookie-savvy, receives the cookie and stores it in a special file called a cookie list. This happens without any notification or user consent. As a result, personal information (in this case the user's category preferences) is formatted by the web server, transmitted, and saved by the user's computer.
 
During the second stage, the cookie is automatically transferred from the user's machine to a web server. Whenever a user directs his/her web browser to display a certain web page from the server, the browser will, without the user's knowledge, transmit the cookie containing the information to the web server.
Cookies are harmless and are essential in serving you the correct information and holding your shopping cart data.